Define and Implement a Location Data Collection Process and Generate a Test Data Set to Help Improve Multi-Modal Journeys
The Innovation Exchange programme is supporting Transport for London (TfL) to find innovators who can provide a solution to define and trial a location-driven data collection process that maximises the opportunity to generate insights on how and when people use TfL services and power tailored customer experiences. It is important that the solution must also minimise the collection of TfL’s customers’ personal data and support positive customer experiences.
Opportunity
Challenge opens
06/01/2026
Challenge closes
15/02/2026
Benefit
Subject to completion of TfL procurement and governance processes following this Innovation Challenge, the successful applicant(s) will have the opportunity to work with TfL and its trial manager to test selected solutions for a location-driven data collection and analysis process, and to trial these with TfL customers. Please note that participation in the Innovation Challenge or trial does not constitute a commitment by TfL to enter into any future contractual arrangement beyond the scope of the trial.
Background
Transport for London (TfL) is responsible for the day-to-day running of the capital's transport system. TfL must cater for more than 3.6 billion passenger journeys made each year.
TfL is seeking applicants to demonstrate effective use of mobile device location data and to develop a standard process for data collection and processing. The aim is to enhance existing TfL data sets at both an individual and aggregated level, generating valuable insights into how Londoners travel and identifying opportunities for optimisation.
The TfL Go app was launched in 2020 and features a digital Tube map, network status updates, a multi-modal journey planner, and real-time bus arrival information. Customers can also sign in to view their payments and travel history, top up their Oyster cards and opt in to receive service notifications. As of November 2025, TfL Go been downloaded over 10 million times. It currently has more than 1.3 million monthly users and is growing at a rate of 30% per year. This user base provides TfL with an opportunity to generate a meaningful location-based dataset via the app.
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